Refund Policy

This Refund Policy applies to all paid purchases made on CareerPilot AI (“we”, “us”), operated by Felsoft Systems Limited. It forms part of our Terms of Service.

Subscriptions (Pro & Premium)

We offer a 30-day money-back guarantee on all paid subscription plans. If you are not satisfied with your subscription within 30 days of your most recent charge, contact our support team at paddle@felsoftsystems.com and we will issue a full refund for that charge.

You can cancel your subscription at any time from your account billing settings. Cancelling stops future renewals; it does not itself trigger a refund for the current billing period unless the 30-day guarantee above applies.

Credit Packs (One-Time Purchases)

Credit packs are one-time purchases of additional usage credits. If none of the purchased credits have been used, you may contact us within 7 days of purchase at paddle@felsoftsystems.com to request a refund review. Any refund is granted at our discretion.

Once any portion of a credit pack has been used, the entire pack is ineligible for both a full refund and a prorated refund. We do not refund the unused balance of a partially used pack. Any credits remaining in that pack stay available only until their stated expiry. Purchased credits expire 60 days after purchase unless a later credit-pack purchase extends their stated expiry, and they are not refundable when they expire.

How Refunds Are Processed

Payments for the Service are processed by our payment providers, Paddle.com Market Ltd. (“Paddle”) and/or Stripe, Inc. Where Paddle is the Merchant of Record for your purchase, approved refunds are issued by Paddle back to your original payment method, typically within 5–10 business days depending on your bank or card issuer. Where Stripe processed your purchase, refunds are issued through Stripe on the same timeline.

Chargebacks

If you believe you were charged in error, please contact us first at paddle@felsoftsystems.com so we can resolve it directly, before filing a chargeback with your bank or card issuer.

Contact

For any billing or refund questions, email paddle@felsoftsystems.com or use our Contact page.